| Thanksgiving tables will remain full despite higher food costs, 11/18/2008 |
| Click here to read this article. |
| CiCi’s Pizza Waives Fee for Proven Franchisees Looking to Expand, 11/7/2008 |
Recognizing that it’s successful franchisees might need an extra hand to expand in a tough economy, CiCi’s Pizza is waiving the franchise fee on sales of closed stores in viable locations
Click here to read this article. |
| Speedway, BP Top Customer Service Survey, 11/7/2008 |
For the second time in 2008, the Speedway SuperAmerica convenience chain, based here, provided the best customer service during the third quarter in the convenience store category, according to market research firm Corporate Research International’s quarterly RealPeopleRatings.com survey.
Click here to read this article. |
| Getting to the Top with Customer Service, 11/1/2008 |
Achieving high marks in customer service satisfaction is something that needs to come from every level of your organization. It must permeate your business from your training program to associate practices so all employees know what level of service is expected.
Click here to read this article. |
| Consumer Report: Stores With Best Customer Service, 10/31/2008 |
Despite sluggish sales, and a slow economy, many retailers say they're spending more on improving their customer service.
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| Chipotle Customers Can Get out of Line by Going Online, 10/28/2008 |
Online Ordering System Provides Virtual Restaurant Experience, Real Food
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| Ace Hardware ‘aces’ customer service survey , 10/27/2008 |
| Click here to read this article. |
| Journeys is second in shoe service, 10/27/2008 |
| Click here to read this article. |
| Southeast Texans scare up Halloween fun in hard times, 10/27/2008 |
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| Shoppers deck out homes for Halloween amid crunch, 10/26/2008 |
In a survey released by the customer loyalty firm Corporate Research International, 75 percent of consumers who participate in Halloween activities said they planned to spend about the same amount or more than they did last year.
Click here to read this article. |
| Findlay tour to show off downtown recovery, 10/16/2008 |
| Click here to read this article. |
| Economic frights don't kill holiday, 10/10/2008 |
| Click here to read this article. |
| Consumers, retailers square off on back-to-school shopping, 8/26/2008 |
| Click here to read this article. |
| This year, parents spend more carefully on back-to-school items, 8/26/2008 |
| Click here to read the article. |
| BP, Shell, Speedway recognized for customer service, 7/24/2008 |
| http://www.csnews.com/csn/news/article_display.jsp?vnu_content_id=1003831747 |
| Electronics Retailers Find Service Sells, 7/23/2008 |
| http://www.usatoday.com/money/industries/retail/2008-07-22-circuit-city_N.htm |
| It’s What’s on the Inside That Counts, 7/1/2008 |
| Corporate Research International’s CEO, Mike Mallett, offers mystery shopping best practices to NACS readers. |
| Businesses Take Aim at Eco-conscious Consumers, 5/26/2008 |
| The results of Corporate Research International’s May survey show that more than 75 percent of consumers have developed energy-conscious habits at home. |
| Mystery Shopping Changes with the Times, 4/1/2008 |
| Corporate Research International’s CEO, Mike Mallett, showcases the latest technology and innovations in mystery shopping. |
| Pair Training with Mystery Shopping, 4/1/2008 |
| Corporate Research International’s CEO, Mike Mallett, shares insight into optimizing training programs by using a measurement tool like mystery shopping. |
| Customer Response Surveys Could Reap Big Benefits, 3/1/2008 |
| Corporate Research International’s CEO, Mike Mallett discusses the many benefits of implementing a customer response survey program. |
